Refund policy
Returns
We accept returns on eligible items within 14 days of delivery.
To be eligible for a return, items must be:
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Unworn and unused
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In original condition
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With all tags attached
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Returned in original packaging
Unfortunately, we cannot accept returns that do not meet these conditions.
Exchanges
We are happy to offer free exchanges for an alternative size or item.
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Customers are responsible for the cost of returning the original item
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We will cover the cost of sending your exchange back out to you
Refunds
Once your return has been received and inspected, we will process your refund.
Please note:
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Refunds will be issued to your original payment method
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Original shipping costs are non-refundable
Return Shipping
Customers are responsible for arranging and covering the cost of return shipping.
We recommend using a tracked service, as we cannot be responsible for items lost in transit.
How to request a return
To start a return or exchange, please contact us at:
📧 katie@belleviebridal.co.uk
Include your order number and reason for return, and we’ll guide you through the next steps.
We always want your Belle Vie experience to feel special, so if you have any questions at all, don’t hesitate to reach out — we’re here to help.